Whether you are using our partial custom/embellishment services or requesting a full custom piece, we typically handle your custom order in 6 steps:
Step 1: Check Availability
Please contact us to make sure that we can fit you in our custom commission schedule. The more lead time you are able to give us, the more likely we'll be able to get you in, especially during competition season!
Step 2: First Contact!
Once we can confirm your spot on our custom order schedule, we will contact you via email to discuss the details of your piece. We'll send you a link to our extensive custom order questionnaire - the more information you can provide for us, the better we'll be able to capture your vibe and vision in your custom piece! For Full Custom orders, we will send an invoice for a $100 deposit, which will hold your place in our schedule. For Partial Custom orders, we will send an invoice for a $50 deposit, which will hold your place in our schedule.
Step 1: Check Availability
Please contact us to make sure that we can fit you in our custom commission schedule. The more lead time you are able to give us, the more likely we'll be able to get you in, especially during competition season!
- For Full Custom orders, we recommend contacting us 9-12 weeks before you need your piece, though we are sometimes able to accommodate a shorter lead time depending on the complexity of your desired design. A typical Full Custom piece requires 6-8 weeks to construct. For rush orders, we may charge an expediting fee of 15% and up for lead times shorter than 4 weeks.
- For Partial Custom orders, we recommend contacting us 4-6 weeks before you need your piece. Typical Partial Custom orders require 2-3 weeks to complete, depending on the complexity of your desired design and availability of materials. For rush orders, we may charge an expediting fee of 15% and up for lead times shorter than 2 weeks.
Step 2: First Contact!
Once we can confirm your spot on our custom order schedule, we will contact you via email to discuss the details of your piece. We'll send you a link to our extensive custom order questionnaire - the more information you can provide for us, the better we'll be able to capture your vibe and vision in your custom piece! For Full Custom orders, we will send an invoice for a $100 deposit, which will hold your place in our schedule. For Partial Custom orders, we will send an invoice for a $50 deposit, which will hold your place in our schedule.
Step 3: Design, Sketch, and Quote
As soon as we receive your filled-out questionnaire and your deposit, we can begin your design and the quoting process. This will include a sketch, links to suggested materials, an initial budgetary quote, and any options we can tweak for flexibility in your budget and get you the most bang for your buck! At this point, we can go back-and-forth over email, phone, or video chat to communicate any changes you'd like to make to the sketch. Once you are satisfied with the design, we will provide a binding quote of the discussed sketch. For Full Custom orders, in addition to your binding quote, we will also send you a measurements worksheet to fill out, which will be specially tailored to your custom project and include detailed instructions on how to properly measure yourself.
Step 4: Measurements and Materials Deposit
If you are satisfied with the quote and wish to proceed, we ask that you sign the copy of the quote and initial the copy of the sketch we agree upon, email it back to us, and send us a non-refundable deposit for the amount listed under Materials in your quote. For Full Custom orders, we also ask that you return your completed measurements worksheet. This confirms that you understand and agree to pay the costs quoted to receive the item exactly as detailed in the sketch. Any additional changes to the design after this point may incur additional costs not represented in the initial quote (extra materials, extra labor time etc). If you are using our partial/custom embellishment services, this is when you would send us your garment and any specific materials you'd like us to use.
Step 5: Prototyping and Fitting
Once we receive your Materials deposit and your measurements, we will begin construction on a prototype of your project. If you have not already scheduled your fitting with us, you will be prompted to do so at this stage. If you are unable to schedule a fitting during the window noted in your quote, we cannot guarantee the delivery date quoted. You may choose to opt-out of your in-person fitting - however, any alterations requested after the delivery of the final product may incur additional costs.
Step 6: Embellishing & Finishing, Optional Second Fitting, Delivery
We will perform any fit alterations determined necessary from your fitting, then complete the embellishment and finishing work on your piece. A second fitting is optional, but encouraged when possible. Upon completion of all the finishing work, we will send you an invoice for the remaining balance of your quote. Once we receive your payment, we will send you your finished piece!
As soon as we receive your filled-out questionnaire and your deposit, we can begin your design and the quoting process. This will include a sketch, links to suggested materials, an initial budgetary quote, and any options we can tweak for flexibility in your budget and get you the most bang for your buck! At this point, we can go back-and-forth over email, phone, or video chat to communicate any changes you'd like to make to the sketch. Once you are satisfied with the design, we will provide a binding quote of the discussed sketch. For Full Custom orders, in addition to your binding quote, we will also send you a measurements worksheet to fill out, which will be specially tailored to your custom project and include detailed instructions on how to properly measure yourself.
Step 4: Measurements and Materials Deposit
If you are satisfied with the quote and wish to proceed, we ask that you sign the copy of the quote and initial the copy of the sketch we agree upon, email it back to us, and send us a non-refundable deposit for the amount listed under Materials in your quote. For Full Custom orders, we also ask that you return your completed measurements worksheet. This confirms that you understand and agree to pay the costs quoted to receive the item exactly as detailed in the sketch. Any additional changes to the design after this point may incur additional costs not represented in the initial quote (extra materials, extra labor time etc). If you are using our partial/custom embellishment services, this is when you would send us your garment and any specific materials you'd like us to use.
Step 5: Prototyping and Fitting
Once we receive your Materials deposit and your measurements, we will begin construction on a prototype of your project. If you have not already scheduled your fitting with us, you will be prompted to do so at this stage. If you are unable to schedule a fitting during the window noted in your quote, we cannot guarantee the delivery date quoted. You may choose to opt-out of your in-person fitting - however, any alterations requested after the delivery of the final product may incur additional costs.
Step 6: Embellishing & Finishing, Optional Second Fitting, Delivery
We will perform any fit alterations determined necessary from your fitting, then complete the embellishment and finishing work on your piece. A second fitting is optional, but encouraged when possible. Upon completion of all the finishing work, we will send you an invoice for the remaining balance of your quote. Once we receive your payment, we will send you your finished piece!