Whether you are using our partial custom/embellishment services, or are located in the New England area, or are willing to travel to our Cambridge, MA workshop for an in-person fitting, we typically handle your custom order in 3 steps:
Step 1: Check Availability
Please contact us to make sure that we can fit you in our custom commission schedule. The more lead time you are able to give us, the more likely we'll be able to get you in, especially during competition season! We recommend contacting us 9-12 weeks before you need your piece, though we are sometimes able to accommodate a shorter lead time depending on the complexity of your desired design. A typical custom piece requires 6-8 weeks for construction. For rush orders, we may charge an expediting fee of 15% and up for lead times shorter than 4 weeks.
Step 2: Initial Design, Sketch & Quote
Your custom order request is received via email, or directly through our extensive Tasty Treat Custom Creation Questionnaire. The more information you give us about what you want, the much faster and better we will be able to compile an accurate quote for you! We will be in contact with you to discuss the details of your piece. Once we have confirmed that we will be able to produce your piece, we'll email you a quick sketch of your custom design. This sketch takes between 30 minutes and 1 hour, and will count towards the "Design" cost of your piece. At this point, we can go back-and-forth over email, phone, or video chat to communicate any changes you'd like to make to the sketch. Once you are satisfied with the design, we will provide a quote of the discussed sketch.
An example quote can be found here:
Step 1: Check Availability
Please contact us to make sure that we can fit you in our custom commission schedule. The more lead time you are able to give us, the more likely we'll be able to get you in, especially during competition season! We recommend contacting us 9-12 weeks before you need your piece, though we are sometimes able to accommodate a shorter lead time depending on the complexity of your desired design. A typical custom piece requires 6-8 weeks for construction. For rush orders, we may charge an expediting fee of 15% and up for lead times shorter than 4 weeks.
Step 2: Initial Design, Sketch & Quote
Your custom order request is received via email, or directly through our extensive Tasty Treat Custom Creation Questionnaire. The more information you give us about what you want, the much faster and better we will be able to compile an accurate quote for you! We will be in contact with you to discuss the details of your piece. Once we have confirmed that we will be able to produce your piece, we'll email you a quick sketch of your custom design. This sketch takes between 30 minutes and 1 hour, and will count towards the "Design" cost of your piece. At this point, we can go back-and-forth over email, phone, or video chat to communicate any changes you'd like to make to the sketch. Once you are satisfied with the design, we will provide a quote of the discussed sketch.
An example quote can be found here:
| tasty_treat_polewear_example_quote.pdf |
Step 2: Materials Deposit, Design, Prototype, & First Fitting
If you are satisfied with the quote and wish to proceed, we ask that you sign the copy of the quote and initial the copy of the sketch we agree upon, email it back to us, and send us a non-refundable deposit for the amount listed under Materials in your quote. This confirms that you understand and agree to pay the costs quoted to receive the item exactly as detailed in the sketch. Any additional changes to the design after this point may incur additional costs not represented in the initial quote (extra materials, extra labor time etc). If you are using our partial/custom embellishment services, this is when you would send us your garment and any specific materials you'd like us to use. Once we receive your deposit, we will begin production on a prototype of your project. If you have not already scheduled your fitting with us, you will be prompted to do so at this stage. If you are unable to schedule a fitting during the window noted in your quote, we cannot guarantee the delivery date quoted. If you choose to opt-out of your in-person fitting, any alterations requested after the delivery of the final product may incur additional costs. Upon completion of the fitting, we will collect the amount listed under Design in your quote.
Step 3: Embellishing & Finishing, Optional Second Fitting, Delivery
We will perform any fit alterations determined necessary from your fitting, then complete the embellishment and finishing work on your piece. A second fitting is optional, but encouraged when possible. Upon completion of all the finishing work, we will collect the amount listed under Labor in your quote, and any remaining outstanding balance. Once we receive your payment, we will send you your finished piece!
If you are satisfied with the quote and wish to proceed, we ask that you sign the copy of the quote and initial the copy of the sketch we agree upon, email it back to us, and send us a non-refundable deposit for the amount listed under Materials in your quote. This confirms that you understand and agree to pay the costs quoted to receive the item exactly as detailed in the sketch. Any additional changes to the design after this point may incur additional costs not represented in the initial quote (extra materials, extra labor time etc). If you are using our partial/custom embellishment services, this is when you would send us your garment and any specific materials you'd like us to use. Once we receive your deposit, we will begin production on a prototype of your project. If you have not already scheduled your fitting with us, you will be prompted to do so at this stage. If you are unable to schedule a fitting during the window noted in your quote, we cannot guarantee the delivery date quoted. If you choose to opt-out of your in-person fitting, any alterations requested after the delivery of the final product may incur additional costs. Upon completion of the fitting, we will collect the amount listed under Design in your quote.
Step 3: Embellishing & Finishing, Optional Second Fitting, Delivery
We will perform any fit alterations determined necessary from your fitting, then complete the embellishment and finishing work on your piece. A second fitting is optional, but encouraged when possible. Upon completion of all the finishing work, we will collect the amount listed under Labor in your quote, and any remaining outstanding balance. Once we receive your payment, we will send you your finished piece!